Payment policy

Contributions and sponsor payments are final, except when the event is cancelled or a payment was made in error.

When a refund is possible

• The event is cancelled by the organizer or by an admin.
• A duplicate or accidental payment, reported within 48 hours.
• Fraud or an unauthorized card.

How it works

• If the organizer agrees to a voluntary refund, it is issued minus the card processing fee, which the payment processor does not return.
• Refund requests must be made within 14 days of the payment, and never after the event date, except for the cases above.
• If an event is cancelled, the organizer may offer to move your contribution to another of their own events. If you would rather have a refund, ask within 14 days.
• A payment is made to the event's organizer. The platform adds a service fee on top of the amount you choose or agree, and does not return it except where a refund is due under the cases above.
• Card payments are handled by Stripe.

Questions or a problem with a payment? Contact support.